So you want to Setup a Call Center?
A Call Center is a great way to generate more leads for your customers or yourself.
No Company can survive without New Sales, and this is where Call Center Services, with a prime focus on supporting business to generate new sales, comes into the picture.
Wouldn't it be great if a dedicated team can convert your cold lead to warm and warm leads to hot in their prospecting cycle?
To run a successful Call Center, you need two things.
- A team of motivated Calling Agents.
- A Call Center Software
A team of motivated calling agents will stay motivated only if they can focus on conversions, see wins all thru the way, and a Call Center Software should always help you do so.
It helps your agents convert more and stay productive.
You may spend hours forming a perfect pitch, framing sentences filling it with emotions. But if you did not plan for objection handling, your conversions will plummet.
In the initial days, I have seen many Call Center owners not choosing to invest in a Call Center Software and manually make calls. It led to a faster burn down, and even the most motivated agents got derailed due to the amount of effort they had to do to speak to a lead. If that is not enough, then they had other challenges to address:
Since you will want to reach out to as many leads as you can, you will need to invest in more agents that are a wastage of your investment. Their capital upfront investment in infrastructure with increased operational costs are caused due to a higher number of agents needed to make the same amount of calls.
and the bigger question, how are your Conversions?
To improve your reach out, you can invest in an Auto Dialer, but later you have another set of challenges to overcome if you choose On-Premise options. They will need:
Are you wondering if there is a solution to all of this?
Wondering if there is a way you can setup a call center efficiently without making such a vast CAPEX investment.
Yes, there is...
Calley - The Best Call Center Software to your rescue.
Calley is like your Call Center in the cloud. If you are looking to start a Call Center using Calley, you will only need the following.
you do not need anything out of the ordinary to be able to start an outbound calling process using Calley Call Center Dialer Software.
On the Plus side it will help you with...